Our Flexibility Promise

We cannot wait to travel again and, like a lot of our clients, we are keen to book but only with a degree of assurance should covid-19 continue to impact travel. Therefore, we have worked with our teams overseas to offer flexibility so that you can book now with peace of mind.

For new bookings made by 31 October 2021 you can change your departure date or destination any time up to 2 months prior to departure. To help support our amazing partners overseas we encourage postponements rather than cancellations. However, if you would prefer to cancel, we will offer a full refund. 

When you come to pay your final balance, we’ll check that your trip meets the following four requirements for you to be able to travel:

• Your destination is not on the government’s red traffic-light list.
• Current FCDO advice allows travel to your destination.
• Your destination allows entry to UK visitors.

If your destination is red when it’s time to pay your final balance, we’ll offer you the choice to postpone your trip, take a refund credit note, or receive a full refund.

If your destination changes to red after you’ve paid your final balance and up to the day of your scheduled departure, we’ll give you the option to postpone your trip, only passing on any seasonal increases or changes in costs arising from different hotel choices or a revised itinerary. Your specialist will talk you through this in more detail when it’s time to pay your final balance. 

If you are instructed by the government ‘track & trace’ scheme not to travel, or are unable to travel as you have Covid-19, you will be able to claim on your insurance – ask us for recommendations of providers who will cover you for this scenario.

Terms & Conditions
Applies to new bookings only, made before 31 October 2021.
Certain holidays may have some element that is non-refundable. If this is the case will advise you about this before you book.
Any extra costs attached to a postponed holiday would be passed onto you (eg seasonal changes in airfares or hotels). We will do our utmost to negotiate on your behalf to secure the best possible price.
These flexible T&Cs only apply to COVID-19 and subsequent travel bans/restrictions. Cancellation for any other reason will be subject to our standard T&Cs

Our Price Promise

We offer amazing value. Our service includes designing an outstanding holiday with hand-picked hotels and experiences, offering expert advice from the start of your enquiry to the day you return to the UK and a free 24 hour helpline when you’re away.  Having designed holidays for many years and built fantastic relationships with our partners overseas, we are confident that we offer exceptional value. Therefore if you find the exact same holiday cheaper with one of our competitors, then we promise to beat their price by £50.

Here’s how it works
The holidays must be available for sale to the general public in the UK from other ATOL-bonded UK tour operators and priced in pound sterling.
The price promise only applies to new bookings and must be requested at the time of booking; we will not amend the price of any pre-booked holidays.
Competitor quotes must be in a formal quote document and show all admin fees and booking fees and must be sent to us within 48 hours of receipt.