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We cannot wait to travel again and, like a lot of our clients, we are keen to book but only with a degree of assurance should covid-19 continue to impact travel. Therefore, we have worked with our teams overseas to offer flexibility so that you can book now with peace of mind.
When you come to pay your final balance, we’ll check that your trip meets the following four requirements for you to be able to travel:
If your destination is red when it’s time to pay your final balance, we’ll offer you the choice to postpone your trip, take a refund credit note, or receive a full refund.
If your destination changes to red after you’ve paid your final balance and up to the day of your scheduled departure, we’ll give you the option to postpone your trip, only passing on any seasonal increases or changes in costs arising from different hotel choices or a revised itinerary. Your specialist will talk you through this in more detail when it’s time to pay your final balance.
If you are instructed by the government ‘track & trace’ scheme not to travel, or are unable to travel as you have Covid-19, you will be able to claim on your insurance – ask us for recommendations of providers who will cover you for this scenario.
Terms & Conditions
Applies to new bookings only, made before 31 May 2022.
Certain holidays may have some element that is non-refundable. If this is the case will advise you about this before you book.
Any extra costs attached to a postponed holiday would be passed onto you (eg seasonal changes in airfares or hotels). We will do our utmost to negotiate on your behalf to secure the best possible price.
These flexible T&Cs only apply to COVID-19 and subsequent travel bans/restrictions. Cancellation for any other reason will be subject to our standard T&Cs
We offer amazing value. Our service includes designing an outstanding holiday with hand-picked hotels and experiences, offering expert advice from the start of your enquiry to the day you return to the UK and a free 24 hour helpline when you’re away. Having designed holidays for many years and built fantastic relationships with our partners overseas, we are confident that we offer exceptional value. Therefore if you find the exact same holiday cheaper with one of our competitors, then we promise to beat their price by £50.
Here’s how it works
The holidays must be available for sale to the general public in the UK from other ATOL-bonded UK tour operators and priced in pound sterling.
The price promise only applies to new bookings and must be requested at the time of booking; we will not amend the price of any pre-booked holidays.
Competitor quotes must be in a formal quote document and show all admin fees and booking fees and must be sent to us within 48 hours of receipt.
We travelled in India for 21 days and every guest house we were booked in was excellent. The cars which picked us up were nice and clean and drivers and guides were good. The Indian counter parts Periplus could not do enough and at every stage we were met with their representative who made double sure that all our needs were met. Highly satisfied.
The trip itself was very well organised and ran incredibly smoothly, something which is not always achievable in East Africa! The partners they work with in Tanzania are of top quality: the guides, accommodation, connections, transport and itinerary were really well thought through and of good quality.
I have just returned from a holiday in Madagascar. We both had an amazing and enjoyable time. We were very impressed with our driver/guide. He was helpful, full of interesting information, answered all our questions (and there were a lot!) with good humour and excellent English. Always flexible and willing to cope with special requests (especially for my photo stops) and even taught us some Malagasy. At Andasibe National Park we had a top class wildlife guide who was very knowledgeable and his ability to spot wildlife in the forest was uncanny. He even managed to spot a Leaf-Tailed Gecko (a master of camouflage in the wild) which was amazing.
We had 12 nights in Sri Lanka which we organised through Sundowner – it was excellent! Sundowner added real value with their recommendations on the travel and in particular their recommended accommodation. We were nervous about having our own local driver but in fact he was very good and it suited us as independent travellers who like to set our own agenda.
My friend and I have returned from a wonderful trip to Vietnam and Cambodia organised by Liam. The team on the ground, in both countries, were excellent- tour guides, drivers, hotel staff. All in all, a wonderful experience which we would both highly recommended.
We had a self-drive holiday to KwaZuluNatal which was a wonderful experience from start to finish. We can thoroughly recommend this part of South Africa. The people encountered were delightful and we are already thinking about a return visit.