Our Flexibility Promise

We cannot wait to travel again and, like a lot of our clients, we are keen to book but only with a degree of assurance should covid-19 continue to impact travel. Therefore, we have worked with our teams overseas to offer flexibility so that you can book now with peace of mind.

For new bookings made by 30 September 2020 we will not charge you should you choose to change your departure date or destination any time up to 2 months prior to departure due to COVID-19.

Terms & Conditions
Applies to new bookings only, made before 30 September 2020 and departing before or on 30 September 2021.
Certain holidays may have some element that is non-refundable. If this is the case will advise you about this before you book.
Certain flights have to be paid for at the time of booking and will be non-refundable (unless the airline decides to issue a policy offering greater flexibility). In any event, we will mirror the applicable policy of the airline.
Any extra costs attached to a postponed holiday would be passed onto you (eg seasonal changes in airfares or hotels).
These flexible T&Cs only apply to COVID-19 and subsequent travel bans/restrictions. Cancellation for any other reason will be subject to our standard T&Cs

Our Price Promise

We offer amazing value. Our service includes designing an outstanding holiday with hand-picked hotels and experiences, offering expert advice from the start of your enquiry to the day you return to the UK and a free 24 hour helpline when you’re away.  Having designed holidays for many years and built fantastic relationships with our partners overseas, we are confident that we offer exceptional value. Therefore if you find the exact same holiday cheaper with one of our competitors, then we promise to beat their price by £50.

Here’s how it works
The holidays must be available for sale to the general public in the UK from other ATOL-bonded UK tour operators and priced in pound sterling.
The price promise only applies to new bookings and must be requested at the time of booking; we will not amend the price of any pre-booked holidays.
Competitor quotes must be in a formal quote document and show all admin fees and booking fees and must be sent to us within 48 hours of receipt.