By confidently talking and actively listening to clients over the telephone and via email, you will be adept at quickly gaining a good understanding of their holiday requirements, and then using that understanding to design and arrange every part of their, often very detailed, holiday. Attention to detail and fantastic organisational skills are therefore essential.
Added to that, we're looking for a positive attitude and the ability to express yourself clearly in writing. This is potentially a dream job, but its also a very demanding one. We work extremely hard, and overseas things do not always go to plan, so a proactive, positive and tenacious approach to problems is vital.
Dependent on skills and experience, the position may also involve product management of specific areas. This means liasing with ground agents, deciding which properties we feature on our website and in our itineraries, negotiating rates and inspecting hotels, guesthouses and camps.